You´ve got questions about your stay? We have the answers!





Are the apartments hygienically cleaned?

Our apartments are hygienically cleaned and disinfected before each arrival. 

Is contactless check-in possible?

Yes, contactless check-in is possible. We deposit your key in our front door safe.


When can I check in?

Our apartments are ready for check-in from 2 pm. Please let us know your expected arrival time.


Is a late check-in possible?

Yes, it’s no problem if you are planning to arrive at night. We deposit your key in our front door safe.


How does the front door safe Check-in work?

Please take your apartment keys from our front door safe. We will send you your personal code in time before your arrival.


Is an Early Check-in / Late Check-out possible?

We can only tell you if an Early Check-In or Late Check-out is possible shortly before your arrival. We do our best to meet your wishes!


Is there a reception desk?

Unfortunately, we do not have a reception desk that is open 24 hours a day.

However, at our info point (ground floor) we offer you comprehensive information, recommendations and helpful tips.

At certain times we are also personally available for you. We are also happy to answer your questions via Whatsapp, Email or Live Chat.


Where can I get a ticket for public transport?

Tickets for public transport in Vienna are available at the multilingual ticket machines in the underground stations.

We also recommend the possibility to buy tickets online.


What advantages does the Vienna City Card offer and where can I get it?

The Vienna City Card is valid for 24, 48 or 72 hours. All public transport is included, in addition there are more than 210 advantages at museums and sights, shopping, cafés, restaurants and at the “Heurigen”. As an additional option you can book the airport transfer and the Vienna Sightseeing Hop on / Hop off bus tour.

Tip: Order your Vienna City Card online before you arrive and use public transport at the airport or train station right away.


Is there a nearby parking facility?

We can reserve a parking space for you in a nearby parking garage (150m). You will receive your parking ticket directly from us when you check in.

Address: Odeongasse 2-4, Price: EUR 18 / day (= 24 hours), Max. entrance height: 2,1m

Please let us know before your arrival so we can reserve a parking ticket for you.


Can I park in the street?

If you come to Vienna by car, please note the short-term parking zones.

In all central districts parking is only allowed on weekdays from Monday to Friday from 9 AM to 10 PM for a maximum of 2 hours with a short-term parking ticket. Short-term parking tickets are available at ticket machines of the Wiener Linien, tobacconists or petrol stations. On Saturdays, Sundays and public holidays, parking in the street is free of charge.


You can also park in one of the Park & Ride garages (EUR 3,60 / day).

From Park & Ride Garage Donaustadtbrücke you reach our apartments the fastest and most comfortable (6 stops with subway line U2 from/to Taborstraße).


What is the fastest and cheapest way to get from Vienna Airport to GAL Apartments Vienna?

If you arrive by plane at Vienna International Airport, take rapid transit railway S7 and get off at Wien Praterstern. Then change to subway U1 and go to Nestroyplatz (exit Rotensterngasse). From there it is only a 3 minute walk.

Travel time: 45 minutes, EUR 3.90 / adult


What is the quickest way to get to GAL Apartments Vienna by public transportation, if I arrive by train in Vienna?

There are two train stations in Vienna: The main station “Hauptbahnhof” and the Westbahnhof.


Route Hauptbahnhof: Südtiroler Platz - Wien Hauptbahnhof -> U1 Nestroyplatz (exit Rotensterngasse) –> 3min walk

Travel time: 20 minutes

Route Westbahnhof: Westbahnhof -> U3 Stephansplatz -> U1 Nestroyplatz (exit Rotensterngasse) –> 3min walk 

Travel time: approx. 25 minutes


Where is the closest supermarket?

The next supermarket Billa is just around the corner in Rotensterngasse 21, other supermarkets are only 5 minutes away. There is also the Bio-Supermarket denn's in Taborstraße 10 and a farmers' market on Fridays and Saturdays at the Karmelitermarkt.


Are there any restaurants nearby?

In the Praterstraße you will find a large selection of different restaurants and cafés. The area around the Karmelitermarkt also offers a wide range of culinary delights. If you want a special recommendation, we will be happy to send you our GAL Apartments restaurant tips.


Can I order an airport transfer with GAL Apartments Vienna?

Of course, please let us know your flight details.

- up to 4 persons (maximum 4 pieces of luggage): EUR 40 per taxi

- 5 - 7 persons (maximum 8 pieces of luggage): EUR 60 per taxi


Is there a possibility for luggage storage at GAL Apartments Vienna?

Yes, you can store your luggage at our info point from Monday to Friday, 9 AM to 18 PM (not on holidays). There are also luggage lockers at nearby railway station Wien Praterstern.


How does the key return work?

You can return your apartment key at any time after checking out in our key box on ground floor.


Are pets welcome?

Pets are welcome in our apartments for an extra charge of EUR 5 / night. To make your four-legged friend feel at home, we also provide a dog bed and a feeding bowl.


Are baby cots available?

We are happy to provide you with a baby bed in your apartment free of charge. Please let us know in advance!


Is there coffee / tea in the apartment?

In our welcome box you will find small portions of tea, coffee, sugar and chocolate - by the way, the Balthasar on Praterstraße serves excellent coffee!


Is shampoo and soap provided?

All bathrooms are equipped with shampoo and soap dispensers.


Is there a laundry service / washing machine?

All apartments (but our Standard Studio) include a washing machine.

We also offer laundry service (EUR 10 / laundry bag).


How far is GAL Apartments Vienna from the city centre?

In only 15 minutes by foot or 5 minutes by subway you can reach the Stephansplatz, the pulsating heart of Vienna.




If you have any further questions please don´t hesitate to send us a message on WhatsApp / Viber: +43 650 56 11 942, by email to or using our Live-Chat on the bottom right.


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